Public Benefits Eligibility Assistant - Front Desk

DFR; East Chicago (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR in East Chicago, Indiana. The role involves front-desk duties, client intake, and processing applications for TANF, SNAP and Medicaid, with direct interaction with the public and state staff.

The position offers long-term employment, a 37.5-hour week (Monday–Friday 8:00 AM–4:30 PM) and a starting wage of $15.00 per hour, plus benefits and paid time off.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help others

Strong customer service

Confidentiality

Calm under conflict

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR in East Chicago, Indiana. The role involves front-desk duties, client intake, and processing applications for TANF, SNAP and Medicaid, with direct interaction with the public and state staff.

The position offers long-term employment, a 37.5-hour week (Monday–Friday 8:00 AM–4:30 PM) and a starting wage of $15.00 per hour, plus benefits and paid time off.