Provider Success & Adoption Lead

3M HEALTHCARE; Field (KY); On-site; USD 129,000 - 150,000; Full time

Benefits offered by this job

ESPP

Remote-first culture

Paid parental leave

Monthly cell phone stipend

Reimbursement for office setup

Job summary

Counterpart Health is seeking a Provider Success Manager to establish strong relationships with primary care partners and drive adoption and expansion of Counterpart Assistant across practices delivering value-based care.

You will manage provider portfolios, onboard and train staff, and collaborate with sales, product, and operations to optimize outcomes. The role requires travel up to 75% and residence in Gainesville, FL.

Qualifications

• 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
• Ability to build collaborative relationships with clinicians and staff to drive operational change.
• Deep understanding of primary care and ambulatory care workflows.
• Knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payments.
• Strong project management skills and ability to prioritize initiatives.
• Willingness to travel up to 75% to support provider practices.

Responsibilities

• Own & Manage Provider Relationships: primary contact for provider partners to drive adoption of Counterpart Assistant.
• Support Provider Recruitment Activities as Product SME: onboarding and training with in-office workflow optimization.
• Optimize Provider Success & Retention: implement engagement plans to maximize platform use and value
• Lead Data-Driven Decision-Making: analyze provider metrics, identify trends, and drive interventions.
• Influence and drive adoption of best practices: implement CA best practices across PCP clinics.
• Cross-Functional Player: collaborate with sales, product, and operations to refine offerings.

Skills

Provider engagement

Healthcare account management

Value-based care consulting

Relationship management

Data-driven decision making

Travel readiness

Medicare knowledge

Tools

EHR systems familiarity

Job description

Counterpart Health is seeking a Provider Success Manager to establish strong relationships with primary care partners and drive adoption and expansion of Counterpart Assistant across practices delivering value-based care.

You will manage provider portfolios, onboard and train staff, and collaborate with sales, product, and operations to optimize outcomes. The role requires travel up to 75% and residence in Gainesville, FL.