Provider Success & Adoption Manager

Counterpart Health; Austin (TX); On-site; USD 107,700 - 140,000; Full time

Benefits offered by this job

Equity opportunities

Remote-first culture

No-Meeting Fridays

Annual ESPP

Job summary

Counterpart Health in Austin, Texas is seeking a Provider Success Manager to establish and nurture relationships with primary care partners, driving adoption and expansion of Counterpart Assistant. You will serve as a product SME and coordinate with clinicians and staff to integrate CA into daily workflows.

In this role you’ll analyze provider performance data, develop engagement plans, and collaborate with sales, product, and operations to improve outcomes and utilization.

Qualifications

• 5–7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
• Ability to translate operational data into actionable performance metrics and scorecards.
• Deep understanding of primary/ambulatory care workflows.
• Knowledge of Medicare, Medicare Advantage, and risk-based payment arrangements.
• Strong project management skills and ability to travel up to 75%.

Responsibilities

• Own & Manage Provider Relationships: primary contact for provider partners to drive adoption of Counterpart Assistant.
• Support Provider Recruitment Activities as Product SME: onboarding/training best practices with in-office workflows.
• Optimize Provider Success & Retention: engage providers to maximize platform use and value in care.
• Lead Data-Driven Decision-Making: analyze provider metrics, identify trends and interventions.
• Influence adoption of CA best practices across PCP practices.
• Cross-Functional Collaboration: work with sales, product, and operations to refine offerings.

Skills

Provider engagement

Healthcare account management

Value-based care

Relationship management

Data-driven decision making

Tools

EHR systems

Job description

Counterpart Health in Austin, Texas is seeking a Provider Success Manager to establish and nurture relationships with primary care partners, driving adoption and expansion of Counterpart Assistant. You will serve as a product SME and coordinate with clinicians and staff to integrate CA into daily workflows.

In this role you’ll analyze provider performance data, develop engagement plans, and collaborate with sales, product, and operations to improve outcomes and utilization.