Production Admin & Operations Specialist

Groundworks; Traverse City (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base pay

Bonus based on company performance

Two weeks PTO

6 paid holidays

Employee Ownership Program

Tuition Reimbursement

Work-life balance

Benefits package (medical, dental, VSP

401(k) and company match

Maternity leave

Job summary

Groundworks, North America’s leader in foundation solutions, is seeking a Production Administrative Assistant to support timekeeping, paperwork, scheduling, and data accuracy. You will interact with our field teams and customers to ensure smooth operations and a positive experience.

The role emphasizes a proactive, service-oriented approach and the ability to manage multiple workflows in a fast-paced environment, with opportunities for growth and internal advancement.

Qualifications

• Positive and motivated with excellent communications skills.
• Previous call center or customer service experience preferred
• Ability to adapt quickly to changes in work strategy
• Excellent oral and written communication

Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order to include scheduling maintenance
• Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
• Setting and confirming install dates
• Mailing customer information packets
• Following up with customers on a variety of issues
• Updates customer records for accuracy
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.

Skills

Customer service mindset

Communication skills

Computer skills

Adaptability

Positive attitude

Education

High School Degree/GED

Job description

Groundworks, North America’s leader in foundation solutions, is seeking a Production Administrative Assistant to support timekeeping, paperwork, scheduling, and data accuracy. You will interact with our field teams and customers to ensure smooth operations and a positive experience.

The role emphasizes a proactive, service-oriented approach and the ability to manage multiple workflows in a fast-paced environment, with opportunities for growth and internal advancement.