Onsite Production Admin & Customer Service Coordinator

Groundworks Operations, LLC; Roanoke (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunity

Paid time off

Paid holidays

Employee ownership program

Tuition reimbursement

Company benefits

Job summary

Groundworks Operations, LLC is seeking a Production Administrative Assistant to support field teams and leadership with timekeeping, paperwork, and customer communications. You will help keep projects on track with accuracy and a welcoming, energetic presence.

In a fast-paced, growth-oriented environment, you’ll handle scheduling, data updates, and purchase orders, while delivering exceptional service and ensuring a seamless experience for customers and crews alike.

Qualifications

• High School Diploma or GED; 1–2 years administrative assistant experience preferred.
• Call center or customer service experience preferred.
• Positive attitude with excellent communication skills.
• Able to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and written communication.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Schedule maintenance for office equipment.
• Deliver great customer experiences and service.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on various issues.
• Update customer records for accuracy.
• Be punctual and reliable in daily work.

Skills

Communication skills

Customer service

Adaptability

Computer skills

Punctuality

Education

High School Diploma or GED

Job description

Groundworks Operations, LLC is seeking a Production Administrative Assistant to support field teams and leadership with timekeeping, paperwork, and customer communications. You will help keep projects on track with accuracy and a welcoming, energetic presence.

In a fast-paced, growth-oriented environment, you’ll handle scheduling, data updates, and purchase orders, while delivering exceptional service and ensuring a seamless experience for customers and crews alike.