Production Admin & Customer Support Specialist

Groundworks Operations, LLC; Manassas (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus based on company perf.

Employee Ownership Program

Tuition Reimbursement Program

2 weeks PTO and 6 holidays

Comprehensive benefits package

401(k) with company match

Job summary

Groundworks Operations, LLC is seeking a Production Administrative Assistant to support our field and leadership teams. You will handle timekeeping, create weekly job packs, and manage purchase orders while ensuring accurate data and a positive customer experience.

This full-time onsite role requires strong communication, adaptability, and proficiency with office software. You will contribute to smooth operations across production and service teams and benefit from growth opportunities within a

Qualifications

• High School Degree/GED or equivalent.
• 1-2 years Administrative Assistant experience preferred.
• Previous call center or customer service preferred.
• Must be positive and motivated with excellent communications skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order including scheduling maintenance.
• Deliver great customer experiences and service to uphold Groundworks' reputation.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.

Skills

Timekeeping

Customer service

Data entry

Communication

Problem solving

Education

High School Diploma / GED

Tools

MS Office

CRM software

Data entry tools

Job description

Groundworks Operations, LLC is seeking a Production Administrative Assistant to support our field and leadership teams. You will handle timekeeping, create weekly job packs, and manage purchase orders while ensuring accurate data and a positive customer experience.

This full-time onsite role requires strong communication, adaptability, and proficiency with office software. You will contribute to smooth operations across production and service teams and benefit from growth opportunities within a