Product Applications Engineer (Remote Tech Support & Training)

Haemonetics Corp; Milwaukee (WI); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Paid vacation

Job summary

Haemonetics Corp. is seeking a technical support professional to serve customers across North America from a remote base, with travel to client sites as needed.

You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to resolve product questions and support adoption of the portfolio. The role requires 1–2 years in medical device tech support, a technical degree, and strong presentation and communication skills.

Qualifications

• 1–2 years working experience with technical experience with medical devices, or clinical experience with plasma collection.
• Bachelor's degree in biomedical, electrical, or computer engineering or related technical discipline preferred.
• Remote-based role with travel up to 50% domestically.
• Strong presentation and communication skills are required.

Responsibilities

• Provide technical support for customers within the assigned territory, addressing product, quality, and application inquiries.
• Assist with development or delivery of technical education and product training programs to ensure high training standards.
• Train internal and external customers in collaboration with senior team members as needed.
• Communicate best practices and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand knowledge of Haemonetics' product portfolio and competitors.
• Support sales and marketing initiatives to promote product adoption and business growth.
• Provide technical representation during customer presentations, meetings, and seminars.

Skills

Technical background

Medical devices

Presentation skills

Communication skills

Troubleshooting

Team collaboration

Time management

Detail oriented

Education

Bachelor's degree in technical field

Job description

Haemonetics Corp. is seeking a technical support professional to serve customers across North America from a remote base, with travel to client sites as needed.

You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to resolve product questions and support adoption of the portfolio. The role requires 1–2 years in medical device tech support, a technical degree, and strong presentation and communication skills.