Remote Product Applications Engineer – Medical Devices

Haemonetics Corp; Denver (CO); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with match

Employee stock purchase plan

Flexible time off

Paid holidays

Tuition reimbursement

Health and welfare benefits

Job summary

Haemonetics Corp is seeking a technical support professional to serve customers in North America. You will provide product-related technical, quality, and regulatory guidance, work with Quality, Regulatory, R&D, Manufacturing, and Marketing teams, and help with product adoption and customer satisfaction.

The role requires 1–2 years of technical experience with medical devices or clinical plasma collection, remote-based with 50% travel domestically, and a Bachelor's degree.

Qualifications

• 1 to 2 years working experience with technical experience with medical devices, or clinical experience with plasma collection.
• Experience in customer product integration and training desired.
• Remote based with ability to travel domestically 50% of the time.
• Strong presentation and communication skills required.
• Ability to troubleshoot product, application, and customer issues.
• Ability to work effectively within cross-functional teams.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities.

Education

Bachelor's Degree Required

Job description

Haemonetics Corp is seeking a technical support professional to serve customers in North America. You will provide product-related technical, quality, and regulatory guidance, work with Quality, Regulatory, R&D, Manufacturing, and Marketing teams, and help with product adoption and customer satisfaction.

The role requires 1–2 years of technical experience with medical devices or clinical plasma collection, remote-based with 50% travel domestically, and a Bachelor's degree.