Remote Product Applications Specialist & Tech Trainer

Haemonetics Corp; Manchester (NH); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Flexible time off

Vacation accrual

Paid sick time

Paid holidays

Parental leave

Disability insurance

Job summary

Haemonetics Corp. is seeking a technically skilled professional to provide customer support across the North America product portfolio. You will help with product integrations, training programs, and cross-functional collaboration to ensure customer satisfaction and adoption.

The role requires 1–2 years in a medical devices environment, strong presentation skills, and ability to work remotely with up to 50% travel. A biomedical/electrical/computer engineering background is preferred.

Qualifications

• 1 to 2 years working experience with technical experience with medical devices.
• Experience in customer product integration and training desired.
• People person with excellent presentation and communication skills required.
• Ability to troubleshoot product, application, and customer issues.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
• Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
• Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities

Skills

Technical support

Medical devices

Troubleshooting

Presentation skills

Communication

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree

Job description

Haemonetics Corp. is seeking a technically skilled professional to provide customer support across the North America product portfolio. You will help with product integrations, training programs, and cross-functional collaboration to ensure customer satisfaction and adoption.

The role requires 1–2 years in a medical devices environment, strong presentation skills, and ability to work remotely with up to 50% travel. A biomedical/electrical/computer engineering background is preferred.