Product Applications Engineer (Remote)

Haemonetics Corp; Billings (MT); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Vacation & sick leave

Parental leave

Disability insurance

Tuition reimbursement

Health benefits

Job summary

Haemonetics Corp is seeking a Technical Support professional to deliver product, quality, and regulatory assistance to customers across the NA portfolio. You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to ensure optimal product adoption and customer satisfaction while supporting training initiatives and new implementations.

The role requires 1–2 years of technical device experience, a technical Bachelor’s degree, and the ability to travel ~50% domestically.

Qualifications

• 1–2 years of technical experience with medical devices or clinical plasma collection
• Experience in customer product integration and training is desirable
• Remote-based with ability to travel domestically ~50% of the time
• Bachelor's Degree in a technical discipline is required

Responsibilities

• Provide technical support for customers within assigned territory addressing product, quality, and application inquiries
• Develop or deliver technical education and product training programs to ensure high training standards
• Provide training to internal and external customers as needed
• Communicate best practices and techniques to product teams
• Maintain and expand knowledge of Haemonetics product portfolio and competitive products
• Support sales and marketing initiatives to promote product utilization
• Provide technical representation during customer presentations and meetings
• Assist in product implementations and customer onboarding with cross-functional partners
• Act as liaison between customers and internal teams to relay feedback and technical concerns

Skills

Customer communication

Presentation skills

Troubleshooting

Team collaboration

Travel readiness

Education

Bachelor's degree in biomedical/electrical/computer engineering or related

Job description

Haemonetics Corp is seeking a Technical Support professional to deliver product, quality, and regulatory assistance to customers across the NA portfolio. You will collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to ensure optimal product adoption and customer satisfaction while supporting training initiatives and new implementations.

The role requires 1–2 years of technical device experience, a technical Bachelor’s degree, and the ability to travel ~50% domestically.