Pro Experience Leader: Store Ops & Service

The Home Depot; Marble Falls (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer flow, uphold service standards, coach associates, and drive Pro strategies with other leaders to boost sales, loyalty, and Pro Xtra signups.

You will also manage safety, opening/closing operations, and MOD responsibilities in line with SOPs while collaborating with Store Leaders and Specialty Managers. This role emphasizes coaching and adherence to policies.

Qualifications

• 1 year of relevant work experience including management of people and retail operations.
• Knowledge of the home improvement industry (preferred).
• Ability to work as part of a store leadership team with MOD responsibilities.

Responsibilities

• Customer Service / Experience: model service standards, coach in real time, minimize wait times for Pro customers.
• People: assist with recruitment, training compliance, performance coaching, and staffing coverage.
• Safety: enforce hazmat SOPs, ensure PPE use, and maintain safe work areas; complete safety training.

Skills

Customer service

Leadership

Coaching & training

Operations management

Safety awareness

Staffing & scheduling

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer flow, uphold service standards, coach associates, and drive Pro strategies with other leaders to boost sales, loyalty, and Pro Xtra signups.

You will also manage safety, opening/closing operations, and MOD responsibilities in line with SOPs while collaborating with Store Leaders and Specialty Managers. This role emphasizes coaching and adherence to policies.