Pro Experience Leader

The Home Depot, Inc.; Gillette (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee customer service, Pro readiness, and operational processes to improve Pro sales and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will drive Pro customer flow, coach associates, and perform MOD responsibilities in line with SOPs. Collaboration with Store Leaders and Specialty Managers is essential to execute Pro strategies and maintain a safe,

Qualifications

• 1 year of relevant work experience including management of people and retail operations.
• Must be 18 years of age or older.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Legally permitted to work in the United States.

Responsibilities

• Lead Pro area to minimize wait times and ensure Pro customers are served.
• Coach and train associates on company policies, safety procedures, and customer service.
• Perform MOD responsibilities and ensure opening/closing SOPs.
• Collaborate with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies.
• Enforce safety policies and ensure adherence to hazmat procedures.

Skills

Customer service

People management

Retail operations

Safety procedures

Coaching

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee customer service, Pro readiness, and operational processes to improve Pro sales and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will drive Pro customer flow, coach associates, and perform MOD responsibilities in line with SOPs. Collaboration with Store Leaders and Specialty Managers is essential to execute Pro strategies and maintain a safe,