Pro Experience Leader: Store Ops & Customer Service

The Home Depot; Cranberry Township (Butler County); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. This role oversees customer service, Pro department readiness, and operational processes, driving Pro Xtra signups and loyalty while ensuring a fast, accurate customer experience.

You will coach and train associates, enforce safety SOPs, and coordinate with Store Leaders and Specialty Managers to execute Pro strategies.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Strong leadership and communication skills to coach associates and enforce SOPs.
• Knowledge of store operations, safety procedures, and customer service standards.

Responsibilities

• Lead Pro department operations to ensure on-time deliveries and accurate order processing.
• Coach and develop associates; monitor performance and provide feedback.
• Assist with recruiting and staffing to maintain coverage and performance.
• Execute opening/closing duties, safety protocols, and adherence to security SOPs.

Skills

People management

Customer service

Coaching & development

Safety adherence

Hiring & staffing

Education

High school diploma

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. This role oversees customer service, Pro department readiness, and operational processes, driving Pro Xtra signups and loyalty while ensuring a fast, accurate customer experience.

You will coach and train associates, enforce safety SOPs, and coordinate with Store Leaders and Specialty Managers to execute Pro strategies.