Pro Experience Lead — Service & Ops Champion

The Home Depot; Mount Laurel (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

No listed perks

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro area operations, service quality, and MOD duties, driving sales growth, Pro signups, and efficient customer flow.

You will coach associates, participate in recruitment and training, and ensure SOP compliance and safety. This role reports to the Pro ASM or Specialty ASM and has four direct reports.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Oversee Pro area operations to minimize wait times and ensure Pro customers are served promptly.
• Coach and train associates on policies, safety, and customer service; support performance management and development blueprints.
• Perform opening/closing duties, ensure safety procedures, and lead daily department priorities with store leadership.

Skills

Decision Quality

Self-Development

Situational Adaptability

Customer Focus

Manages Conflict

Develops Talent

Coaching & Mentoring

Education

High school diploma / GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro area operations, service quality, and MOD duties, driving sales growth, Pro signups, and efficient customer flow.

You will coach associates, participate in recruitment and training, and ensure SOP compliance and safety. This role reports to the Pro ASM or Specialty ASM and has four direct reports.