Pro Experience Leader

The Home Depot

Paducah (KY)

On-site

USD 65,000 - 90,000

Full time

13 days ago

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Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro department readiness, and operational processes to boost Pro sales, loyalty, and Pro Xtra signups.

You will also manage onboarding, safety, and adherence to SOPs while partnering with various teams to execute Pro strategies. You will coach associates, monitor staffing, and drive performance through development blueprints, ensuring accurate deliveries and on-time

Qualifications

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
2+ years of relevant work experience, including management of people and retail operations.

Responsibilities

Oversee customer service and store standards to drive sales and Pro initiatives.
Lead Pro department staffing, training, and performance coaching in accordance with SOPs.
Ensure safety, hazmat, and safety training compliance and enforce hazard controls.
Plan and execute Opening/Closing duties and daily store priorities with the management team.