Pro Experience Leader: Elevate Service & Store Ops

The Home Depot, Inc.; Bellingham (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to join the store leadership team.

You will oversee Pro customer service, department readiness, and key operations to drive Pro sales, loyalty, and Pro Xtra signups while ensuring fast, accurate service. As MOD and lead for the Pro area, you will coach associates, uphold safety and SOPs, partner with Store Leaders and Specialty Managers, and support timely openings and closings.

Qualifications

• Must be 18 years of age or older.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Oversee Pro customer flow and service standards to minimize wait times.
• Coach and train associates on policies, safety, and customer service.
• Ensure opening/closing duties are performed per SOPs and uphold safety.
• Collaborate with Pro team, Store Leaders, Outside Sales and Specialty Managers.

Skills

Leadership experience

Customer service

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to join the store leadership team.

You will oversee Pro customer service, department readiness, and key operations to drive Pro sales, loyalty, and Pro Xtra signups while ensuring fast, accurate service. As MOD and lead for the Pro area, you will coach associates, uphold safety and SOPs, partner with Store Leaders and Specialty Managers, and support timely openings and closings.