Pro Experience Leader: Elevate Service & Operations

The Home Depot; Hobbs (NM); On-site; USD 65,000 - 80,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational execution to boost sales and Pro signups while maintaining a safe, efficient shopping experience.

You will coach associates, manage staffing with the Pro team, and ensure adherence to SOPs, safety rules, and MOD responsibilities as required.

Qualifications

• 18 years of age or older and legally permitted to work in the United States.
• Minimum 1 year of relevant work experience including people management and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Minimum 2+ years of related work experience.

Responsibilities

• Lead customer service, ensure store standards and operational processes are followed.
• Oversee Pro department readiness, handle Pro customer flow and on-time deliveries.
• coach associates on company policies, safety procedures and service standards.
• Perform opening/closing duties, conduct daily priorities, and ensure area readiness.

Skills

People management

Retail operations

Leadership

Flexible schedule

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational execution to boost sales and Pro signups while maintaining a safe, efficient shopping experience.

You will coach associates, manage staffing with the Pro team, and ensure adherence to SOPs, safety rules, and MOD responsibilities as required.