Pro Experience Leader: Service, Safety & Store Ops

The Home Depot, Inc.; Marble Falls (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Career growth opportunities

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to join the store leadership team.

You will oversee Pro customer service, department readiness, and operational processes, partnering with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring fast, accurate experiences for Pro customers. You will coach associates on policy, safety, and customer service; manage openings and closings as MOD, and collaborate with Store Leaders and Specialty Managers to inform Pro

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• At least 1 year prior merchandising and/or operational experience.
• At least 1 year leadership experience, preferably big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Customer Service / Experience - Lead Pro service delivery, coach on customer interactions, and ensure Pro area efficiency and on-shelf availability.
• People - Support recruitment, training, and performance coaching for Pro team; drive engagement and attendance.
• Safety - Enforce hazmat procedures and safety policies; ensure safety checklists and PPE use.
• Shared Manager on Duty – Opening & Closing Operations: lead openings/closings, communicate daily priorities, verify store readiness and execution.

Skills

Customer Service

Leadership

Time Management

Retail Operations

Education

High School Diploma / GED

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to join the store leadership team.

You will oversee Pro customer service, department readiness, and operational processes, partnering with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring fast, accurate experiences for Pro customers. You will coach associates on policy, safety, and customer service; manage openings and closings as MOD, and collaborate with Store Leaders and Specialty Managers to inform Pro