Pro Experience Leader: Store Ops & Customer Excellence

The Home Depot, Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area within the store, ensuring top-tier service and efficient operations. You will coach associates, monitor inventory, and partner with specialists to drive Pro sales and signups.

In this role you will manage daily MOD duties, enforce safety standards, and collaborate with store leadership to execute strategies that improve customer experience and on-time deliveries.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Strong customer service and leadership skills.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Lead Pro Experience area to minimize wait times and ensure Pro customers are served efficiently.
• Coach and train associates on policies, safety, and service standards.
• Manage staffing and performance, ensuring adherence to SOPs and store policies.
• Oversee opening/closing procedures and daily store readiness with other leaders.

Skills

People management

Retail operations

Customer service

Leadership

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area within the store, ensuring top-tier service and efficient operations. You will coach associates, monitor inventory, and partner with specialists to drive Pro sales and signups.

In this role you will manage daily MOD duties, enforce safety standards, and collaborate with store leadership to execute strategies that improve customer experience and on-time deliveries.