Pro Experience Lead: Store Ops, Service & Safety

The Home Depot, Inc.; Bloomfield (CT); On-site; USD 50,000 - 60,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area within the store, drive Pro sales, signups, and enhance the Pro customer experience.

The role focuses on service leadership, on-time deliveries, and adherence to SOPs while collaborating with Store Leaders and Specialty Managers to implement Pro strategies. Responsibilities include coaching associates, managing staffing, ensuring safety compliance, and executing opening/closing procedures; the position is part

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead customer service and Pro area operations to minimize wait times and ensure product availability.
• Assist with recruitment, training, coaching, and performance documentation for the Pro team.
• Enforce hazmat and safety SOPs; coach safe work practices and PPE usage.
• Open/close duties, conduct hand-offs, and verify daily priorities and safety inspections.

Skills

Customer service

People management

Retail operations

Merchandising

Leadership

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area within the store, drive Pro sales, signups, and enhance the Pro customer experience.

The role focuses on service leadership, on-time deliveries, and adherence to SOPs while collaborating with Store Leaders and Specialty Managers to implement Pro strategies. Responsibilities include coaching associates, managing staffing, ensuring safety compliance, and executing opening/closing procedures; the position is part