Pro Experience Leader: Elevate Pro Service

The Home Depot; Bellingham (WA); On-site; USD 50,000 - 60,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience and store operations on the leadership team. You will drive Pro engagement, signups, and timely deliveries while coaching associates on service standards and safety—aligning with SOPs and store priorities.

As MOD when required, you will open/close the store, oversee staffing and training, and partner with Store Leaders, Outside Sales, and Specialists to implement Pro strategies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead Pro customer service and Pro area to minimize wait times and ensure item availability.
• Assist with recruitment, interviews, and coaching; drive KD training and performance documentation.
• Enforce hazmat procedures, SOPs, and safety guidelines; ensure safety training completion.
• Perform opening/closing duties, lead store kickoff meetings, and ensure daily priorities and checklists are completed.

Skills

Leadership

Customer Service

Retail Operations

Staff Training

Safety Compliance

Education

High School Diploma

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience and store operations on the leadership team. You will drive Pro engagement, signups, and timely deliveries while coaching associates on service standards and safety—aligning with SOPs and store priorities.

As MOD when required, you will open/close the store, oversee staffing and training, and partner with Store Leaders, Outside Sales, and Specialists to implement Pro strategies.