Pro Experience Leader: Retail Ops & Service

Home Depot; Ashland (VA); On-site; USD 49,000 - 60,000; Full time

Job summary

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team and drive Pro customer service, readiness, and operational excellence. You will lead processes to boost Pro signups, on-time deliveries, and a smooth customer flow while coaching the Pro team on policy and safety standards.

You will work with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies, manage MOD duties, and ensure adherence to SOPs.

Qualifications

• Minimum 1+ year of leadership experience in retail or similar operations.
• Knowledge of safety procedures and company policies.
• Ability to work a flexible schedule, including nights, weekends, and overtime.
• Experience in customer service and team coaching.

Responsibilities

• Lead Pro department to ensure customer service and on-schedule deliveries.
• Recruitment input, training coordination, and performance coaching for Pro team.
• Enforce safety policies, hazmat SOPs, and ensure safety training completion.
• Perform opening/closing duties, and communicate daily priorities to the team.

Skills

Decision Quality

Self-Development

Situational Adaptability

Customer Focus

Leadership

Talent Development

Education

HS Diploma or GED

Job description

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team and drive Pro customer service, readiness, and operational excellence. You will lead processes to boost Pro signups, on-time deliveries, and a smooth customer flow while coaching the Pro team on policy and safety standards.

You will work with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies, manage MOD duties, and ensure adherence to SOPs.