Pro Experience Leader: Elevate Service & Ops

The Home Depot, Inc.; Florence (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, ensure fast, accurate customer service, and champion safety and policy adherence. You will partner with Store Leaders and specialty managers to drive Pro sales, signups, and on-time deliveries, while coaching associates and enforcing SOPs.

You will oversee opening/closing, manage staffing, and support recruitment and training to sustain high levels of customer satisfaction and operational readiness.

Qualifications

• Must be 18 years or older (minimum).
• Legal eligibility to work in the United States.

Responsibilities

• Lead store operations and customer service in the Pro area.
• Coach and train associates on policies, safety, and service standards.
• Manage opening/closing duties and MOD responsibilities in line with SOPs.

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, ensure fast, accurate customer service, and champion safety and policy adherence. You will partner with Store Leaders and specialty managers to drive Pro sales, signups, and on-time deliveries, while coaching associates and enforcing SOPs.

You will oversee opening/closing, manage staffing, and support recruitment and training to sustain high levels of customer satisfaction and operational readiness.