Pro Experience Leader: Customer & Ops Champion

The Home Depot; Thomas Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee Pro operations, drive service excellence, and coordinate with the Pro team to improve signups and loyalty while ensuring efficient, accurate customer experiences.

As MOD and Pro lead, you will enforce SOPs, coach associates, and collaborate with Store Leaders and Specialty Managers to implement Pro strategies. This role emphasizes safety, policy adherence, and timely deliveries.

Qualifications

• 1 year of relevant work experience in management and retail operations.
• Ability to work a flexible schedule including nights, weekends, and overtime.
• Must be 18+ and legally permitted to work in the United States.

Responsibilities

• Oversee Pro area operations to ensure on-time deliveries and customer experience.
• Lead safety, SOP adherence, and opening/closing duties as MOD.
• Provide input on recruitment, training, coaching, and performance management for the Pro team.

Skills

People management

Retail operations

Customer service

Flexible scheduling

Safety procedures

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee Pro operations, drive service excellence, and coordinate with the Pro team to improve signups and loyalty while ensuring efficient, accurate customer experiences.

As MOD and Pro lead, you will enforce SOPs, coach associates, and collaborate with Store Leaders and Specialty Managers to implement Pro strategies. This role emphasizes safety, policy adherence, and timely deliveries.