Pro Experience Leader

The Home Depot; Bloomfield (CT); On-site; USD 65,000 - 95,000; Full time

Job summary

The Home Depot is hiring a Pro Experience Manager (Pro XM) to lead Pro customer service and store standards. You will work with the Pro team to improve sales, loyalty, and Pro Xtra signups, while ensuring accurate orders and timely deliveries.

You will coach associates, manage staffing for the Pro Department, and perform MOD duties following SOPs. This role requires strong leadership and safety compliance in a busy retail environment.

Qualifications

• Must be 18 years or older and legally permitted to work in the United States.
• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime.
• 2+ years of previous related work experience and leadership experience.

Responsibilities

• Customer Service / Experience: lead service standards, coach on interactions, minimize wait times, ensure on-shelf availability and accurate deliveries.
• People: assist with recruitment, training, performance coaching, and staffing coverage; enforce policies and drive engagement.
• Safety: enforce hazmat procedures, SOPs, ensure safety training and PPE usage, maintain safe aisles and lifting practices.
• Shared Manager on Duty: perform opening/closing duties, lead department kickoff meetings, coordinate daily priorities and checklists.

Skills

Leadership

Customer service

People management

Training/coaching

Education

High school diploma or GED

Tools

hdPhone learning tools

Job description

The Home Depot is hiring a Pro Experience Manager (Pro XM) to lead Pro customer service and store standards. You will work with the Pro team to improve sales, loyalty, and Pro Xtra signups, while ensuring accurate orders and timely deliveries.

You will coach associates, manage staffing for the Pro Department, and perform MOD duties following SOPs. This role requires strong leadership and safety compliance in a busy retail environment.