Pro Experience Lead

The Home Depot, Inc.; Bloomfield Township (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience in-store, coordinate with the Pro team, and drive strategies to increase Pro Xtra signups, loyalty, and on-time deliveries.

In this role, you will manage customer flow, train associates on safety and policy, execute opening/closing duties, and collaborate with Store Leaders to ensure store readiness and high service standards.

Responsibilities

• Customer Service / Experience: Model service standards, coach Pro customers, manage Pro area to minimize wait times, ensure availability of carts, signage and equipment.
• People: Assist with recruitment/interviews, ensure Pro KD training is current, coach and document performance, manage staffing and attendance variances.
• Safety: Enforce hazmat procedures and safety guidelines; ensure safety checks are completed and PPE used properly; maintain safe aisles and lifting practices.
• Shared Manager on Duty: Lead Opening/Closing duties, coordinate daily priorities, verify checklists, and communicate tasks across departments to ensure readiness.

Job description

The Home Depot, Inc. is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience in-store, coordinate with the Pro team, and drive strategies to increase Pro Xtra signups, loyalty, and on-time deliveries.

In this role, you will manage customer flow, train associates on safety and policy, execute opening/closing duties, and collaborate with Store Leaders to ensure store readiness and high service standards.