Pro Experience Lead: Retail Ops & Service

Home Depot; Ridgecrest (CA); On-site; USD 61,000 - 71,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee Pro area operations, drive faster Pro customer flow, and coach associates on safety and service standards.

You will manage opening/closing tasks and partner with store leaders to execute Pro strategies and ensure on-time deliveries. Responsibilities include piloting customer interactions, staffing coverage, and performance coaching, while maintaining safety and SOP adherence across the

Qualifications

• Minimum 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead the Pro department to ensure customer service, on-shelf readiness, and accurate deliveries.
• Coach and train associates on safety, SOPs, and company policies; provide performance feedback.
• Open and close operations following SOPs; support store leadership with daily priorities and safety checks.

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee Pro area operations, drive faster Pro customer flow, and coach associates on safety and service standards.

You will manage opening/closing tasks and partner with store leaders to execute Pro strategies and ensure on-time deliveries. Responsibilities include piloting customer interactions, staffing coverage, and performance coaching, while maintaining safety and SOP adherence across the