Pro Experience Leader: Service, Safety & Ops

The Home Depot; Michigan; On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in delivering exceptional Pro customer service and operational excellence. You will coach the Pro team, optimize the Pro area flow, and manage deliveries, returns, and order quality with strict adherence to SOPs and safety policies.

As MOD when required, you will align with Store Leaders and Specialty Managers to implement Pro strategies, staff effectively, and champion a safe, productive work

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• Preferred: merchandising or operational experience and leadership in big box retail.
• Knowledge of the home improvement industry is a plus.

Responsibilities

• Oversee customer service and store standards to ensure fast, accurate checkout and Pro department readiness.
• Lead Pro team in staffing, training, and coaching, with focus on KPI performance and safety.
• Manage safety procedures, hazmat compliance, and PPE usage consistent with SOPs.
• Perform Opening/Closing duties, ensure security, and coordinate with Store Manager/ASMs for daily priorities.

Skills

Customer Focus

Leadership

Decision Making

Safety Awareness

People Management

Communication

Talent Development

Education

HS Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in delivering exceptional Pro customer service and operational excellence. You will coach the Pro team, optimize the Pro area flow, and manage deliveries, returns, and order quality with strict adherence to SOPs and safety policies.

As MOD when required, you will align with Store Leaders and Specialty Managers to implement Pro strategies, staff effectively, and champion a safe, productive work