Pro Experience Lead: Service, Operations & Talent

The Home Depot; Traverse City (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational processes, aligning strategies with the in-store Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach associates, manage MOD responsibilities, enforce SOPs, and collaborate with Store Leaders, Outside Sales, and Specialty Managers to drive Pro strategies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 2+ years of previous related work experience.
• 1+ year of previous leadership experience.

Responsibilities

• Service Leadership: model service standards, coach on customer interactions, minimize wait times for Pro customers.
• Talent Acquisition & Coaching: assist with recruitment, drive KD training, provide coaching and performance observations.
• Safety & Compliance: enforce hazmat procedures, safety training, and PPE usage; maintain safe aisles and walkways.
• Opening & Closing Ops: perform MOD duties, verify store readiness, align daily priorities and action items.

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational processes, aligning strategies with the in-store Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach associates, manage MOD responsibilities, enforce SOPs, and collaborate with Store Leaders, Outside Sales, and Specialty Managers to drive Pro strategies.