Pro Experience Lead: Elevate Service & Store Ops

Home Depot; Delran Township (NJ); On-site; USD 52,000 - 61,000; Full time

Job summary

Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee Pro department standards, support Pro customers, and ensure timely deliveries while aligning with Pro strategies and store SOPs.

You will coach associates on safety, service, and policy, manage staffing, and partner with Store Leaders to drive Pro signups and loyalty initiatives. This role emphasizes safety, accountability, and real‑time coaching to maintain a high‑performing Pro

Qualifications

• Minimum 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.

Responsibilities

• Oversee Pro department operations to ensure customer service standards and on‑time deliveries.
• Coach and train associates on policy, safety procedures, and customer service.
• Lead opening/closing procedures and enforce store SOPs; partner with store leadership to drive Pro strategies.
• Manage staffing and performance, address associate concerns, and ensure safety compliance.

Skills

People management

Customer service

Retail operations

Safety procedures

Scheduling

Education

High school diploma

Job description

Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team. You will oversee Pro department standards, support Pro customers, and ensure timely deliveries while aligning with Pro strategies and store SOPs.

You will coach associates on safety, service, and policy, manage staffing, and partner with Store Leaders to drive Pro signups and loyalty initiatives. This role emphasizes safety, accountability, and real‑time coaching to maintain a high‑performing Pro