Pro Experience Lead: Elevate Pro Service & Ops

Home Depot; Ankeny (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience and store operations. You will work with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring safe, efficient processes and adherence to SOPs.

You will coach associates on policy, safety and service standards as MOD when required. You will partner with Store Leaders and Specialty Managers to implement Pro strategies and ensure timely deliveries, staff readiness, and a positive

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead Pro customer service and experiences, coaching staff on interactions and ensuring fast, accurate service.
• Manage Pro area to minimize wait times and keep carts, signage, and equipment available.
• Verify Will Calls and Deliveries at shift start to ensure accuracy and on-time delivery.
• Escalate complex issues and align with leadership to drive Pro loyalty and sales.

Skills

Customer service

Leadership

Retail operations

Staff coaching

Safety procedures

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience and store operations. You will work with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring safe, efficient processes and adherence to SOPs.

You will coach associates on policy, safety and service standards as MOD when required. You will partner with Store Leaders and Specialty Managers to implement Pro strategies and ensure timely deliveries, staff readiness, and a positive