Pro Experience Leader: Retail Ops & Service

The Home Depot; Roswell (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, oversee store standards for customer service, readiness, and operations, and collaborate with Pro team and store leaders to drive sales, loyalty, and Pro Xtra signups. This role emphasizes fast, accurate customer interactions and cross-functional collaboration.

As part of store leadership, you will coach associates, manage staffing, ensure safety adherence, and execute opening/closing procedures in line with SOPs.

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• Minimum 1 year of relevant work experience including management and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime.
• High school diploma or GED required.

Responsibilities

• Lead customer service and Pro experience to reduce wait times and ensure accurate deliveries.
• Assist with recruitment, training, coaching, and performance documentation of Pro team.
• Enforce hazmat and safety SOPs, ensure PPE usage and safe lifting.
• Open/close operations, align team, verify checklists, and communicate daily priorities.

Skills

Customer service

Leadership

Coaching

Retail operations

Team management

Education

High school diploma / GED

Tools

hdPhone learning tools

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, oversee store standards for customer service, readiness, and operations, and collaborate with Pro team and store leaders to drive sales, loyalty, and Pro Xtra signups. This role emphasizes fast, accurate customer interactions and cross-functional collaboration.

As part of store leadership, you will coach associates, manage staffing, ensure safety adherence, and execute opening/closing procedures in line with SOPs.