Pro Experience Leader: Service, Safety & Store Ops

The Home Depot

Corpus Christi (TX)

On-site

USD 60,000 - 90,000

Full time

10 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, model service standards, and coach associates on safety and policy adherence. You will manage deliveries, ensure on-time staffing, and support store leadership with Pro strategies to boost signups and loyalty.

As MOD when required, you will follow SOPs, monitor timekeeping, and drive operational readiness across departments, partnering with Store Leaders to maintain a safe, productive environment for Pro customers

Qualifications

Minimum 1 year of relevant work experience including management of people and retail operations.
Leadership experience preferred; knowledge of home improvement industry is helpful.
Must be 18+ and legally eligible to work in the United States.
Ability to work flexible schedule including nights, weekends, and overtime as needed.

Responsibilities

30% - Customer Service / Experience: Model service standards and coach customers interactions.
30% - People: Assist with recruitment, training compliance, and performance coaching.
15% - Safety: Enforce hazmat SOPs, safety training, and PPE usage.
25% - Shared Manager on Duty: Lead opening/closing, align team, and ensure store readiness.