Pro Experience Lead: Elevate Pro Service & Store Ops

Home Depot; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead Pro customer flow, coach the Pro team, and uphold store standards for service, operations, and safety. You will partner with Store Leaders and Specialty Managers to drive sales, loyalty, and Pro Xtra signups while delivering a fast, accurate customer experience.

As MOD you will manage opening/closing tasks, ensure safety and SOP compliance, and coach associates on company policies.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Service leadership to maximize customer experience and meet Pro client needs.
• Lead Pro department operations to ensure on-shelf availability and timely deliveries.
• Recruitment input and coaching to the Store Manager/ASM; ensure KD training is current.
• Open/close operations and maintain safety compliance per SOPs.

Skills

Customer Focus

Decision Quality

Situational Adaptability

Self-Development

Develops Talent

Manages Conflict

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead Pro customer flow, coach the Pro team, and uphold store standards for service, operations, and safety. You will partner with Store Leaders and Specialty Managers to drive sales, loyalty, and Pro Xtra signups while delivering a fast, accurate customer experience.

As MOD you will manage opening/closing tasks, ensure safety and SOP compliance, and coach associates on company policies.