Pro Experience Lead - Customer Service & Ops Champion

The Home Depot

Glen Burnie (MD)

On-site

USD 55,000 - 90,000

Full time

3 days ago

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Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro department readiness, and operational processes, driving Pro sales and Pro Xtra signups while ensuring a fast, accurate customer experience.

As part of the Pro team, you will coach associates on company policies, safety, and service, while managing MOD responsibilities and enforcing SOPs.

Qualifications

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
2+ years of previous related work experience.
1+ year of previous leadership experience.

Responsibilities

Customer Service/Experience - Service Leadership: model service standards and coach customer interactions.
Pro area management to minimize wait times and ensure Pro customers have access to carts, signage, and equipment.
Inventory and order quality: verify Will Calls & Deliveries at the start of every shift for accuracy, quality, and on-time completion.
Opening/Closing Operations: perform MOD duties with SOPs and ensure store readiness.