Pro Experience Leader: Customer Service & Store Ops

Home Depot; Quincy (IL); On-site; USD 46,000 - 74,000; Full time

Job summary

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, departmental readiness, and OD operations, coaching associates and driving Pro sales, loyalty, and Xtra signups while ensuring accurate, timely deliveries.

As MOD when required, you’ll enforce SOPs and safety, partner with Store Leaders and ASMs, and lead staffing, training, and performance for the Pro department. This is a hands-on leadership role in a retail setting.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer Service / Experience: Lead Pro area, minimize wait times, ensure Pro carts, signage and equipment are available and accurate Will Calls & Deliveries at shift start.
• People: Assist with recruitment, training, coaching, and performance management for Pro team, ensure KD training and hdPhone tools usage.
• Safety: Enforce hazmat SOPs, safety training, PPE usage, and maintain safe work areas; intervene to correct hazards.
• Open/Close: Perform opening and closing duties, align with store priorities, verify checklists and safety inspections, support merchandising actions.

Skills

People management

Retail operations

Customer service

Leadership

Education

High school diploma

Job description

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, departmental readiness, and OD operations, coaching associates and driving Pro sales, loyalty, and Xtra signups while ensuring accurate, timely deliveries.

As MOD when required, you’ll enforce SOPs and safety, partner with Store Leaders and ASMs, and lead staffing, training, and performance for the Pro department. This is a hands-on leadership role in a retail setting.