Pro Experience Leader

The Home Depot; Garwood (NJ); Presencial; USD 52.000 - 62.000; Jornada completa

Descripción de la vacante

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will drive Pro customer flow, enforce Pro standards, and partner with store leaders to boost sales, loyalty, and Pro Xtra signups while ensuring on-time, accurate deliveries.

You will coach associates on safety, company policies, and customer service, while performing MOD duties and collaborating with Outside Sales and Specialty Managers to shape Pro strategies.

Formación

• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Must be 18 years of age or older, legally permitted to work in the United States.

Responsabilidades

• Provide service leadership to model the GET culture and coach on customer interactions.
• Oversee Pro area operations to minimize wait times and ensure Pro customers have necessary materials.
• Coach and develop associates, conduct performance observations, and maintain development plans.
• Perform Opening/Closing duties and lead store readiness while enforcing safety and SOPs.

Conocimientos

People management

Retail operations

Customer service

Leadership

Educación

High school diploma or GED

Descripción del empleo

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will drive Pro customer flow, enforce Pro standards, and partner with store leaders to boost sales, loyalty, and Pro Xtra signups while ensuring on-time, accurate deliveries.

You will coach associates on safety, company policies, and customer service, while performing MOD duties and collaborating with Outside Sales and Specialty Managers to shape Pro strategies.