Pro Experience Leader: Customer & Ops Champion

Home Depot; Pace (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. This role oversees store standards, customer service, and pro customer flow, while driving Pro Xtra signups and on-time deliveries.

The Pro XM partners with Store Leaders, Outside Sales, and Specialty Managers to input on Pro strategies and ensures training, safety, and policy adherence across the team.

Qualifications

• Minimum Qualifications: Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions.
• Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers.
• Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps.
• Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion.

Job description

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. This role oversees store standards, customer service, and pro customer flow, while driving Pro Xtra signups and on-time deliveries.

The Pro XM partners with Store Leaders, Outside Sales, and Specialty Managers to input on Pro strategies and ensures training, safety, and policy adherence across the team.