Pro Experience Leader: Elevate Pro Service & Sales

Home Depot; Placerville (CA); On-site; USD 61,000 - 71,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro area operations, coach associates, and manage customer flow to deliver a fast, accurate Pro customer experience while driving Pro Xtra signups and sales growth.

As MOD, you will follow SOPs for opening/closing, escalate issues to the Store Manager, and partner with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies.

Qualifications

• Minimum 1 year of leadership experience in a retail setting.
• 1 year of relevant work experience including management of people and retail operations.
• The knowledge, skills and abilities typically acquired through a high school diploma and/or GED.

Responsibilities

• Coach and train associates on company policies, safety procedures, and customer service.
• Serve as Manager on Duty (MOD) and ensure opening/closing operational excellence.
• Oversee Pro Customer flow, enforce Pro standards, and coordinate deliveries and Signups.

Skills

People management

Retail operations

Customer service

Decision making

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro area operations, coach associates, and manage customer flow to deliver a fast, accurate Pro customer experience while driving Pro Xtra signups and sales growth.

As MOD, you will follow SOPs for opening/closing, escalate issues to the Store Manager, and partner with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies.