Pro Experience Leader: Elevate Pro Service

Home Depot; North Myrtle Beach (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead service and operations within the Pro department. You will collaborate with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will supervise associates, coach to policy and safety, and execute opening/closing duties with adherence to SOPs. This role emphasizes scheduling flexibility and proactive issue resolution in a dynamic retail environment.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• 2+ years of previous related work experience.

Responsibilities

• Champion service standards and coach associates to improve customer interactions.
• Actively manage the Pro area to minimize wait times and ensure Pro customers have necessary carts, signs, and equipment.
• Walk Top 10 Pro Classes daily to ensure on-shelf availability and address gaps with store leadership.
• Open/close procedures, safety enforcement, and daily readiness as MOD in accordance with SOPs.

Skills

People management

Retail operations

Leadership

Customer focus

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead service and operations within the Pro department. You will collaborate with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will supervise associates, coach to policy and safety, and execute opening/closing duties with adherence to SOPs. This role emphasizes scheduling flexibility and proactive issue resolution in a dynamic retail environment.