Pro Experience Lead: Retail Ops & Service

Home Depot; Taylor (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. The role oversees customer service, Pro area readiness, and operational processes, driving Pro sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

As MOD and leader, you will coach associates, manage safety, and partner with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Champion service standards and coach associates to improve customer interactions.
• Actively manage the Pro area to minimize wait times and ensure availability.
• Walk Top 10 Pro Classes daily to ensure on-shelf availability and address gaps.
• Validate deliveries and Will Calls for accuracy and on-time completion.

Skills

Decision Quality

Situational Adaptability

Customer Focus

Develops Talent

Self-Development

Manages Conflict

Education

High school diploma or GED

Job description

Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. The role oversees customer service, Pro area readiness, and operational processes, driving Pro sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

As MOD and leader, you will coach associates, manage safety, and partner with Store Leaders, Outside Sales, and Specialty Managers to implement Pro strategies.