Pro Customer Service/Sales

The Home Depot; Tacoma (WA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401K with company match

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales team members to enhance the shopping experience for professional customers such as contractors and property owners. Candidates will provide tailored recommendations, uphold high standards of service, and work in various roles such as Pro Paint Sales Specialist or Pro Delivery Driver. This position offers competitive pay rates ranging from $18 to $20 per hour, as well as various benefits including paid time off and health insurance.

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Sales experience, preferably in retail environments.
• Ability to communicate effectively in multiple languages is a plus.

Responsibilities

• Provide exceptional service to Pro customers.
• Assist with product recommendations and order fulfillment.
• Collaborate with team members to meet sales goals.

Skills

Customer service

Sales techniques

Bilingual communication

Job description

Job Description

Pro Customer Service/Sales

Position Purpose:

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

The Pro Customer Service/Sales position types may include

• Pro Paint Sales Specialist - $20.00
• Pro Sales Associate - $19.00
• Pro Account Sales Associate - $20.00
• Pro Lot Loader - $18.00
• Pro Delivery Driver - $20.00

Benefits

The Home Depot offers various benefits as part of a total compensation package including: paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full-time/part-time status). Click here for more information.

Job Posting

Available positions may vary depending on business needs. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.