Pro Customer Service/Sales

The Home Depot; Tukwila (WA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401(k) with company match

Tuition reimbursement

Profit-sharing bonuses

Job summary

A leading home improvement retailer is seeking Full-time Pro Customer Service/Sales Team members to enhance the experience for professional customers. This role involves building relationships, driving sales through product knowledge, and maintaining high standards of service and safety. Responsibilities include assisting at the Pro Desk, managing deliveries, and supporting store goals. Offering a competitive salary ranging from $22-$24 per hour, the position comes with benefits like paid leave, health insurance, and retirement plans.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and metrics.
• Assist at the Pro Desk and load materials.
• Collaborate with team members to maintain a safe environment.
• Resolve delivery issues and communicate competitive advantages.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales skills

Customer service skills

Team collaboration

Job description

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Position Types

• Pro Paint Sales Specialist – $24.00
• Pro Sales Associate – $23.00
• Pro Account Sales Associate – $24.00
• Pro Lot Loader – $22.00
• Pro Delivery Driver – $24.00

Benefits

The Home Depot offers various benefits as part of a total compensation package including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit‑sharing bonuses, and additional benefits depending on associate’s salaried/hourly status and full‑time/part‑time status.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industries

Consumer Services