Pro Customer Service/Sales

The Home Depot; Olympia (WA); On-site; USD 2,479,680 - 2,755,200; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401(k) with company match

Tuition reimbursement

Job summary

A leading home improvement retailer is seeking Pro Customer Service Sales associates to join their team. The role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include managing deliveries, assisting at the Pro Desk, and meeting sales goals while maintaining a clean and organized environment. Candidates should have strong product knowledge and the ability to build professional relationships. This full-time position offers a range of benefits and competitive pay.

Qualifications

• Experience in customer service or sales preferred.
• Ability to work in a team and meet sales goals.
• Understanding of inventory management and sales initiatives.

Responsibilities

• Deliver exceptional customer experience for professional clients.
• Support Pro customers through efficient order fulfillment.
• Assist with specialized product knowledge and recommendations.

Skills

Bilingual communication skills

Product knowledge

Customer relationship management

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job ID: 157387BR

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Position Types

• Pro Paint Sales Specialist – $20.00
• Pro Sales Associate – $19.00
• Pro Account Sales Associate – $20.00
• Pro Lot Loader – $18.00
• Pro Delivery Driver – $20.00

Benefits

The Home Depot offers various benefits as part of a total compensation package including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit‑sharing bonuses, and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status). Sick time: details differ by state and work arrangement (see full policy).

Additional Details

Seniority level: Not Applicable. Employment type: Full‑time. Job function: Other. Industry: Consumer Services.