Pro Customer Service/Sales

The Home Depot; Bothell (WA); On-site; USD 2,824,080 - 3,099,600; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical, dental, and vision coverage

401(k) with company match

Profit-sharing bonuses

Job summary

A major home improvement retailer is seeking individuals for the Pro Customer Service Sales role. This position focuses on delivering an exceptional experience for professional customers, including contractors and property owners. Responsibilities include building professional relationships, proactively driving sales, and ensuring project success through expertise and collaboration. The ideal candidates will have strong communication skills and a passion for customer service. Full-time employment with benefits like paid vacation, medical coverage, and profit-sharing bonuses is offered.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to build professional relationships.
• Strong product knowledge is advantageous.

Responsibilities

• Deliver exceptional experience for professional customers.
• Support every stage of the Pro customer journey.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales through product knowledge.

Skills

Customer relationship management

Sales skills

Proficiency in communication

Bilingual communication (preferred)

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other performance metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Deliver exceptional experience for professional customers
• Support every stage of the Pro customer journey
• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Meet monthly sales goals and other performance metrics
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge
• Maintain a clean, organized, and safe work environment
• Resolve delivery issues and communicate Home Depot’s advantages over competitors
• Monitor inventory, execute sales initiatives, and uphold high standards of customer service and safety

Position Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

Position Types & Pay

• Pro Paint Sales Specialist – $22.50
• Pro Sales Associate – $21.50
• Pro Account Sales Associate – $22.50
• Pro Lot Loader – $20.50
• Pro Delivery Driver – $22.50

Benefits

• Paid vacation
• Paid sick leave
• Paid parental leave
• Six paid holidays
• Medical, dental, and vision coverage
• Tuition reimbursement
• 401(k) with company match
• ESPP
• Profit‑sharing bonuses
• Additional benefits vary by associate status

Job Posting

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job‑related knowledge, skills, experience, and availability.