Pro Customer Service/Sales

The Home Depot; Lacey (WA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical, dental, vision

401(k) with company match

Tuition reimbursement

Job summary

A leading home improvement retailer in Lacey, Washington, is seeking to expand its Pro Customer Service/Sales Team. This team is dedicated to delivering exceptional experiences for professional customers, including contractors and commercial clients. Responsibilities include monitoring inventory and executing sales initiatives, while offering tailored support and product knowledge. Multiple positions are available, including Pro Paint Sales Specialist and Pro Delivery Driver. The company offers a comprehensive benefits package, reflecting its commitment to employee well-being.

Qualifications

• Bilingual communication skills may be preferred depending on customer needs.

Responsibilities

• Support store goals by monitoring inventory and executing sales initiatives.
• Collaborate to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate company advantages over competitors.

Job description

Position Purpose

Join the Home Depot Pro Customer Service/Sales Team to deliver an exceptional experience for professional customers—including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales team members build and maintain professional relationships, proactively drive sales through product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team ensures every Pro customer’s project is a success.

Job Description

The Pro Customer Service/Sales team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Collaboration is key—team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. Bilingual communication skills may be preferred at certain locations, depending on customer needs.

Position Types

• Pro Paint Sales Specialist - $20.00
• Pro Sales Associate - $19.00
• Pro Account Sales Associate - $20.00
• Pro Lot Loader - $18.00
• Pro Delivery Driver - $20.00

Benefits

The Home Depot offers a total compensation package that includes paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit‑sharing bonuses, and other benefits that vary based on salaried/hourly status and full‑time/part‑time status.