Pro Customer Service/Sales

The Home Depot; Liberty Lake (WA); On-site; USD 2,410,800 - 2,686,320; Full time

Benefits offered by this job

Paid vacation and sick leave

Paid parental leave

Medical, dental, vision coverage

401K with company match

Profit-sharing bonuses

Job summary

A leading home improvement retailer is seeking dedicated individuals for their Pro Customer Service/Sales Team. This full-time role involves assisting professional customers, driving sales through expert recommendations and engagement, and working collaboratively to ensure successful outcomes for projects. Positions include Pro Paint Sales Specialist, Pro Sales Associate, and more, with competitive hourly rates. Benefits include paid leave, health coverage, and retirement plans.

Qualifications

• Exceptional customer service skills for professional clients.
• Ability to drive sales through product knowledge and relationship building.
• Collaboration skills to work effectively with team members.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Support the Pro customer journey from orders to expert recommendations.
• Monitor inventory and maintain safety standards.

Skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Position Types

• Pro Paint Sales Specialist - $19.50
• Pro Sales Associate - $18.50
• Pro Account Sales Associate - $19.50
• Pro Lot Loader - $17.50
• Pro Delivery Driver - $19.50

Benefits

The Home Depot offers a total compensation package including:

• Paid vacation and sick leave (details are provided in the full benefits summary)
• Paid parental leave
• Six paid holidays
• Medical, dental, vision coverage
• Tuition reimbursement
• 401K with company match
• Employee Stock Purchase Plan (ESPP)
• Profit‑sharing bonuses
• Other benefits vary based on associate status and hours

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Seniorities and Employment

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industry: Consumer Services

Job Posting Details

Positions may vary depending on business need. Pay depends on the position offered and market location, and may vary based on the individual’s job‑related knowledge, skills, experience, and availability.