Pro Customer Service/Sales

The Home Depot; Poulsbo (WA); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

401(k) with company match

Tuition reimbursement

Job summary

A leading home improvement retail company is seeking a Pro Customer Service Sales representative to provide exceptional service to professional customers. This full-time position involves maintaining relationships, managing deliveries, and driving sales through product knowledge. The ideal candidate is skilled in customer interactions, capable of meeting sales metrics, and can utilize their bilingual skills when needed. A variety of position types are available offering competitive hourly wages and comprehensive benefits.

Qualifications

• Strong customer service skills to assist professional clients.
• Ability to meet monthly sales goals.
• Willingness to learn product knowledge and safety protocols.

Responsibilities

• Collaborate with team members to maintain cleanliness and safety.
• Resolve delivery issues effectively.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication

Sales proficiency

Customer service

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Base Pay Range

$18.50 / hr – $20.50 / hr

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Job Description

• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Leverage bilingual communication skills where required.
• Attend on-site training and stay current on product knowledge and safety protocols.

Pro Customer Service/Sales Position Types

• Pro Paint Sales Specialist – $20.50 / hr
• Pro Sales Associate – $19.50 / hr
• Pro Account Sales Associate – $20.50 / hr
• Pro Lot Loader – $18.50 / hr
• Pro Delivery Driver – $20.50 / hr

Benefits

The Home Depot offers various benefits as part of a total compensation package, including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401(k) with company match, ESPP, profit‑sharing bonuses, and additional benefits that vary by associate status.

Job Posting

Available positions may vary depending on business needs. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other – Consumer Services