Pro Customer Service/Sales

The Home Depot; Stafford Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer in New Jersey is seeking candidates for a full-time position in their Pro Customer Service/Sales team. This team is dedicated to providing exceptional service to professional customers, including contractors and property owners. Team members will assist with order fulfillment, manage deliveries, and offer tailored product recommendations. Strong customer service skills and an ability to work collaboratively are essential for success in this role. Bilingual communication may be preferred based on customer needs.

Qualifications

• Strong customer service background with a focus on Pro customers.
• Ability to drive sales and exceed monthly sales goals.
• Effective collaboration within team environment.

Responsibilities

• Assist Pro customers with order fulfillment and loading.
• Provide expert product recommendations and support.
• Manage deliveries and resolve related issues.

Skills

Customer service

Sales knowledge

Communication skills

Collaboration

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Consumer Services