Pro Customer Service/Sales

The Home Depot; Gonzales (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for a dedicated Pro Customer Service/Sales Team member in Gonzales, Louisiana. This full-time role involves providing exceptional service to professional customers, assisting with order fulfillment, and leveraging product knowledge to drive sales. Team members work collaboratively to support store goals while maintaining a clean and safe environment. Bilingual skills may be preferred depending on customer needs. This position is crucial for helping Pro customers succeed in their projects.

Qualifications

• Ability to meet monthly sales goals and other performance metrics.
• Experience maintaining professional relationships with customers.
• Strong communication skills for customer interaction.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Provide tailored product recommendations and solutions.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Customer relationship management

Sales techniques

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services